Privacy policy

We value privacy as deeply as we value craftsmanship. This Privacy & Legal Policy outlines how we collect, use and protect your personal data when you visit our website, shop with us or interact with our brand. We are committed to ensuring that your information is handled securely and respectfully.

This policy is in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data We Collect

When you engage with Mouaire — whether browsing, making a purchase, or signing up for updates — we may collect the following information:

Personal Identification: name, billing and shipping address, email address, phone number.
Order Details: purchase history, payment method (no card details are stored), delivery instructions.
Account Information: if you create a customer account, we store your login credentials securely.
Marketing Preferences: your communication preferences if you sign up for newsletters.
Website Usage Data: IP address, device type, browser information, and cookies used for analytics and optimization.

2. How We Use Your Data

We use your information to provide you with a seamless, personalized experience and to maintain the integrity of our services. Specifically:

To process orders and manage deliveries.
To respond to inquiries and provide client support.
To personalize your experience on our website.
To send you updates, invitations, or offers (only if you’ve opted in).
To comply with legal and regulatory obligations.

We do not sell your personal data to third parties. Your trust is essential to us.

3. Data Sharing

We only share your information with carefully selected third parties when necessary, such as:

Payment processors (e.g. Stripe, PayPal)
Shipping and logistics partners
Customer service platforms
IT and analytics services

These partners process your data solely on our behalf, under strict confidentiality and data protection agreements.

4. Data Retention

We retain your data only for as long as necessary:

For order fulfillment and legal obligations (e.g., tax or accounting)
For client service and returns
For email marketing (unless unsubscribed)

You can request deletion of your data at any time (see Section 7).

5. Cookies

Our website uses cookies to:

Ensure secure and smooth site functionality
Analyze traffic and user behavior to improve design and performance
Remember your preferences

You can manage your cookie preferences in your browser settings. Certain cookies are essential for the proper functioning of the site and cannot be disabled.

6. Your Rights

Under the GDPR, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Data portability (receive your data in a structured, commonly used format)

To exercise any of these rights, please contact us at: hello@mouaire.com

7. Security Measures

We take your privacy seriously. Your data is protected through industry-standard encryption, secure hosting, and limited-access protocols. While no online system is 100% secure, we continually update and monitor our systems to minimize risk.

8. Email & Marketing

If you opt in to receive updates from Mouaire, we may send you exclusive offers, collection previews, and event invitations. You may unsubscribe at any time by clicking the link in our emails or by contacting us directly at hello@mouaire.com.

We will never send marketing without your consent.

9. Minors

Mouaire does not knowingly collect or solicit personal data from individuals under the age of 16. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

10. Legal Notice

This website and all its content — including but not limited to photography, designs, text, and trademarks are the intellectual property of Mouaire and are protected by Belgian and international copyright laws. No content may be reproduced or used without prior written permission.

Unauthorized use, reproduction, or distribution will be prosecuted under applicable intellectual property laws.

11. Governing Law

This policy and all related matters are governed by the laws of Belgium, without regard to conflict of law principles. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Antwerp, Belgium.

For all questions related to privacy, data protection, or legal matters, please contact: hello@mouaire.com